Effective Date: August 2025
‍
‍Prem Coffee Lab (“we,” “our,” or “us”) values your trust. This Privacy Policy explains how we collect, use, and protect your personal information when you visit premcoffeelab.com or purchase our products. By using our website, you agree to this policy.

1. Information We CollectWhen you interact with our website, we may collect:
Personal Information
Your name, email, phone number, shipping address, and billing address.
Payment Information
Processed securely through Stripe. We do not store your full credit card details.
Order and Shipping Details
Information such as order contents and shipping preferences, processed through Shippo for accurate fulfillment.
Website Usage Data
Automatically collected through Webflow and analytics tools, including IP addresses, device type, browser version, and pages visited.

2. How We Use Your Information
We use your data to:
Process and ship your ordersCommunicate with you about your order status
Provide customer supportImprove our website and services
Send optional marketing emails (only if you opt-in)

3. Sharing Your Information
We share your information only with trusted third-party services necessary to run our business, including:
Webflow – Website hosting and analytics
Stripe – Secure payment processing
Shippo – Shipping label generation and carrier integration
Email/marketing platforms (for newsletters, if you subscribe)
We never sell or rent your personal information.

4. Cookies and Tracking
Our website uses cookies and similar technologies to:Keep your shopping cart active
Remember your preferences
Analyze website performance to improve your experience
You can disable cookies in your browser settings, but some features may not work properly.

5. Data Security
We follow industry-standard measures to protect your information:
Secure SSL encryption during checkout
Secure servers for data storage
Restricted access to personal information within our team
While we take steps to protect your data, no method of online transmission or storage is 100% secure.

6. Your Rights
Depending on your location, you may have rights to:
Request a copy of the data we have about you
Update or correct your personal data
Request deletion of your data
Opt out of marketing emails
To exercise these rights, email us at benjamin@premcoffeelab.com.

7. Children’s Privacy
Our site is not directed to children under the age of 13.
We do not knowingly collect information from children.

8. Changes to This Policy
We may update this policy occasionally. Updates will be posted here with a new “Effective Date.”

9. Contact Us
For questions or concerns about this policy, contact us:

Email: benjamin@premcoffeelab.com
Website: premcoffeelab.com

Effective Date: August 2025

‍Welcome to Prem Coffee Lab.
By accessing or using premcoffeelab.com (the “Site”), you agree to these Terms of Use (“Terms”). If you do not agree, please do not use the Site.

1. Eligibility
You must be at least 18 years old to purchase products or create an account on our Site.

2. Products and OrdersFreshness  
We roast coffee in small batches to ensure freshness.
Availability – Products are subject to availability, and we may limit or cancel quantities.
Pricing – Prices are listed in U.S. dollars and may change without notice.
Order Acceptance – An order confirmation email does not guarantee acceptance; we reserve the right to cancel or refuse any order.

3. Payment and Billing
All payments are processed securely through Stripe.
By submitting your payment information, you authorize us to process and complete your purchase.
You are responsible for providing accurate billing and shipping information.

4. Shipping and Delivery
We use Shippo to process and fulfill orders through various carriers.
Delivery times are estimates and not guaranteed.
We are not responsible for delays, lost packages, or damage once the package is with the carrier.

5. Returns and Refunds
Due to the perishable nature of coffee, all coffee sales are final except for a few cases of unsatisfactory at the discretino of premcoffee.
For merchandise or non-perishable items, returns may be accepted within 14 days of delivery if items are unused and in original condition.
Contact premcoffeelab.com for assistance with returns or issues.

6. Intellectual Property
All content on this Site, including logos, images, text, graphics, and design, is the property of Prem Coffee Lab and is protected by copyright and trademark laws.
You may not copy, modify, distribute, or use our content without written permission.

7. User Conduct
By using this Site, you agree not to:
Engage in unlawful, harmful, or fraudulent activities
Attempt to gain unauthorized access to our systems
Use automated tools to scrape or interfere with the Site

8. Disclaimers
We make no guarantees that our Site will always be error-free or uninterrupted.
Coffee tasting notes are subjective and may vary by user experience.

9. Limitation of Liability
To the maximum extent permitted by law, Prem Coffee Lab is not liable for:
Any indirect, incidental, or consequential damages
Any loss resulting from use of the Site, delays, or product issues

10. Indemnification
You agree to indemnify and hold harmless Prem Coffee Lab from any claims, damages, or expenses arising from your use of the Site or violation of these Terms.

11. Changes to Terms
We may update these Terms from time to time. Continued use of the Site after changes are posted means you accept the new Terms.

12. Governing Law
These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles.